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Year in Review: Top Experts Weigh in on the State of Customer Experience

According to a 2018 Gartner survey, more than two-thirds of businesses now compete mostly on the basis of customer experience. That number will climb to 81 percent within two years’ time as more companies recognize that an investment in customer…

Love Your Tribe: 5 Cisco Strategies for Creating a Culture for Transformation

Author and business consultant Marcus Buckingham says “Talent is the multiplier. The more energy and attention you invest in it, the greater the yield.” This past year at Cisco we’ve taken Buckingham’s words to heart. With digital transformation in full…

BFFs for Life: 4 Ways to Better Align Sales and Customer Success

The evolution of customer success (CS) has changed the dynamics of account management, raising questions as to who owns which parts of the customer relationship. Traditionally, sales guides customers through decision-making and purchase processes while CS focuses on delivering value…

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